The general terms and conditions set forth herein (hereinafter: "T&C") apply to all orders and purchases of clothing and accessories products (hereinafter: "Products") on the website www.33sneakers.com (hereinafter: "Website") managed by inDigo Surl (hereinafter Indigo), with registered office in Corso Italia, 33 74015 Martina Franca (Ta) and by people residing in countries where the Website is or will be active (hereinafter: " Customer").
The Customer is required to carefully read the T & Cs before placing any purchase order.
to have read, understood and accepted the T & Cs in full and without reservation;
to be a consumer and to want to purchase the Products exclusively for personal use and not to resell them in the context of a commercial or business activity, of any nature;
to authorize Indigo to store, process, use and transfer the (personal) data contained in the order to third parties and / or abroad for the purpose of carrying out the same.
Indigo does its best to ensure that the information contained on the Website is accurate and up-to-date. However, no guarantees can be given in this regard. The Customer acknowledges and accepts that the Products may not fully comply with the indications, specifications and / or photographs on the Website.
The sales contract between Indigo and the Customer is to be considered finalized by sending the Customer the confirmation of the purchase order to the e-mail address indicated by the latter.
Indigo will consider any order cancellation requests received by Indigo prior to shipment of the Products to the Customer.
In the event that a specific Product present in the Customer's order is no longer available, Indigo will have no obligation to supply the Product in question, but will only be required to promptly inform the Customer of this circumstance. If only a part of the Products indicated in the order are available, Indigo will contact the Customer to ask him if he intends to cancel the order or is willing to receive only the Products available.
Indigo reserves the right to reduce, at its own discretion, the quantity of Products that can be purchased on the Website.
The prices of the Products, expressed in Euros, will in any case be those indicated in the invoice. However, Indigo will do its best to ensure that the prices indicated on the website are correct and up-to-date.
Shipping and delivery costs will be charged to the Customer at the time of purchase of the ordered Products. Based on the shipping rates shown on the website.
Payment will be made by the Customer upon confirmation of shipment by credit card or in the other methods indicated in the relevant section of the Website.
The delivery of the Products will be made to the delivery address indicated by the Customer in the order.
In principle, the Products will be delivered within 7 (seven) days of the order confirmation by Indigo, it being understood that delivery times may vary depending on strikes or force majeure. In the event that delivery is delayed for reasons not attributable to Indigo, the Customer will be notified, as far as possible, of the new delivery date.
Indigo reserves the right, at its own discretion, to refuse, suspend or cancel the delivery or fulfillment of any of the obligations arising from the sales contract, in the event of an alleged fraud, default or breach by the Customer. of obligations undertaken towards Indigo with previous orders and / or sales contracts.
The reimbursement of the amounts paid by the Customer will always be made exclusively in favor of the Customer
The Customer has the right to return the Products purchased on www.indigosrl.it, without any penalty and without being required to give reasons, within ten (10) calendar days from the day of receipt by the Customer. of the Products in question.
Upon receipt of the Products by Indigo, the sales contract will be considered canceled for all purposes and all related obligations, rights or claims will lapse, it being understood that if the Products returned to Indigo are damaged, Indigo will have the right to compensate such damage with the payment of the Products already made by the Customer.
In addition to the above (articles 15-16), the right of withdrawal is subject to the following conditions:
Within ten (10) calendar days from the date of receipt of the Products by the Customer. the Customer must contact Indigo customer service - by calling 800 75 79 77 or by sending an e-mail to firstname.lastname@example.org - in order to obtain authorization to proceed with the return ("RMA");
After receiving the RMA, FrsThe products must be returned to Indigo, at the risk and expense of the customer, in a single shipment by courier or registered mail within 2 (two) days from the date of receipt of the RMA to the following address:
KEGGOL S.u.r.l. - Via Taranto, 33 - 74015 Martina Franca (TA)
it is required to clearly indicate on the return package both the recipient inDigo S.u.r.l. that the RMA code, in order to avoid loss
the Product must be returned in its original packaging, with any accessories or instruction manuals;
As soon as it is able to confirm that the conditions have been met, Indigo will send the Customer an e-mail confirming the acceptance of the return and will initiate the refund procedure so that the Customer receives a refund of the amount paid for the Products returned within the following thirty (30) days, regardless of the payment method previously adopted by the Customer.
The reimbursement of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.
In the event that the above conditions have not been respected, the Customer will not be entitled to a refund of the amount paid to Indigo.
However, the Customer will only have the right to have the returned Products returned, at his own risk and expense. If the Customer does not request to have the returned Products back within thirty (30) days of the relative communication by Indigo, Indigo will have the right to withhold them together with the amount received in connection with the transaction.
Indigo's warranty is limited to any manifest defects in the Products.
The guarantee only gives the right to obtain a refund of the amount paid for the defective Products, provided that the defect is communicated to Indigo within 1 (one) month from when it was found.
In addition to the above, the right to reimbursement is subject to the following conditions, under penalty of forfeiture of the guarantee:
Before returning the defective Products back to Indigo, the Customer must contact Indigo's customer service by calling 800 75 79 77 or by sending an email to email@example.com for authorization to proceed with the return. ;
Defective Products must be returned to Indigo, at the Customer's risk and expense, by courier or registered mail within ten (10) calendar days from the date the Customer received the RMA return form from Indigo.
Once the Product has been received and its defect has been ascertained, Indigo will send the Customer an e-mail confirming the acceptance of the return and will initiate the refund procedure in favor of the Customer of the price paid for the defective Product which must be completed within thirty (30) days, regardless of the payment methods adopted by the Customer previously. The reimbursement of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.
Without prejudice to the aforementioned guarantee, Indigo excludes any and all liability (contractual or extra-contractual) towards the Customer, within the limits of the applicable mandatory rules.
The maximum limit of overall liability borne by Indigo may in no case exceed the amount paid by the Customer for the purchase of the Product.
In the event that one or more provisions of these T & Cs should be null, voidable, illegal or ineffective, this will not result in the total ineffectiveness of the T & Cs. The provision in question will be replaced by a similar valid provision that duly takes into account the intention and content thereof, in compliance with and pursuant to the regulations in force.
Any disputes that may arise will be referred to the exclusive jurisdiction of the competent court of Taranto.
PRIVACY MANAGEMENT BY KEGGOL S.u.r.l.
We wish to specify that the data collected for order fulfillment and after-sales assistance, such as name and surname, residence and data of the cardholder used by users, (number, expiration date, security code) will be processed exclusively by inDigo Surl. based in Via Taranto, 33 in Martina Franca (Ta), CF and VAT no. 02516780737 as Data Controller. inDigo S.u.r.l. in fact, it deals with the direct management of sales and transactions carried out in the context of the KEGGOL Online Shop, for example order management, sale and delivery of products, management of returns and guarantees and other activities necessary for the sale of products through the INDIGO Online Shop.
Pursuant to art. 7, d. lgs 196/2003, the relative rights can be exercised, including consultation, modificationto delete the data or oppose their processing for the purpose of sending advertising material or for commercial communications or for opinion polls, by contacting KEGGOL S.u.r.l. to the postal address indicated above or by sending an e-mail to: firstname.lastname@example.org. In the same way, it is possible to request the complete and updated list of data processors.
What is the content of this document? What happens to my personal data when I interact with this Site or with KEGGOL SRL in general?
(i) when you interact with the website https://www.33sneakers.com/it/( the "Site"), managed by KEGGOL SRL, Via Taranto 33 - 74015 Martina Franca Ta - Italy
(ii) when you purchase a product or request other services from KEGGOL SRL or one of its branches (hereinafter, "we" or "KEGGOL SRL"), both online on our Site and offline in our stores, as well as when contacting the our customer service for after-sales services or specific questions or requests;
(iii) when we communicate with you as part of our marketing activities.
We collect and process personal data in compliance with the laws and regulations in force on data protection, including, but not limited to, the laws promulgated on the subject by the European Union, such as Directive 95/46 / EC relating to the protection of individuals with regarding the processing of personal data, as well as the free movement of such data, and all laws promulgated in EU Member States, as well as the decrees and guidelines of the data protection authorities, applicable from time to time, and the Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (General Data Protection Regulation or "GDPR"), which integrates the national provisions applicable from 25 May 2018 (the "Laws on data protection ").
Who controls the processing of my personal data? Who is responsible for it?
The data controller of the personal data collected (i) when you use this Site and when you purchase products from us), and (ii) for our marketing and profiling activities is: KEGGOL SRL, Corso Italia, 33 - 74015 Martina Franca TA - ITALY.
KEGGOL SRL is also the data controller of the personal data you provide when you interact with our customer service. Therefore KEGGOL SRL from which you purchase products collects your personal data - and, if necessary according to the law, asks for your consent to their use - for marketing and profiling purposes.
What personal data are processed?
Automatic collection of information on this Site
The processing of your personal data, when you visit and consult the Site, is limited to the so-called navigation data, that is to say the data whose transmission to the Site is implicit in the functioning of the systems responsible for managing the Site itself and in the typical communication protocols. of the Internet. For example, navigation data are the IP addresses of the devices you use to connect to the Site and other parameters relating to your device and its operating system.
In principle, browsing data, such as those specified above, for example the number of visits and browsing time on the Site, are collected and processed by us exclusively for statistical purposes and in aggregate form for the purpose of measuring and enhancing the functioning of the Site. By their very nature, navigation data can lead to the identification of users if they are associated with data held by third parties.However, we do not collect browsing data in order to associate them with identified users, except where the aforementioned data could be used in order to assess any liability in the event of crimes perpetrated against the Site or through the Site, within the limits permitted by law.
Information you voluntarily provide to us: We collect and process:
1. personal data you provide when you interact with the Site's features, for example when you open an account or upload user-generated content to the Site. This personal data may include:
- name, e-mail address, telephone number
- username and password
2. personal data that you provide when you join / subscribe to our marketing activities (through our Site or at our stores), for example when you subscribe to our newsletters or mailing lists or participate in promotions and other initiatives such as loyalty programs, contests and lotteries, etc. This personal data may include:
- name, e-mail address, telephone number
- purchase history
- preferences and interests
3. personal data you provide when you buy products from us (both online and in our stores). This personal data may include:
- name, e-mail address, telephone number
- history of your purchases
- data concerning your transaction
4. personal data you provide when you interact with our customer service, for example when you ask a question about a product, send us feedback, contact customer service / call center for assistance or ask for specific assistance or other interventions from our customer service. This personal data may include:
- name, e-mail address, telephone number
- history of your purchases
- information on the reasons why you contacted customer service
- contents of communications relating to your interaction with customer service
If you have provided us with personal data of another individual (for example when you use the "send e-mail to a friend" function, the gift card features or for other purposes), to the extent permitted by applicable law, you confirm that you have the right to communicate such personal data to us and to have informed the person concerned about the processing of his personal data for
What are the purposes of the processing of my personal data?
We collect and process your personal data for the following purposes:
KEGGOL SRL, as owner, processes your personal data for the following purposes:
to. for the operation and management of the Site, for example:
- to provide you with the services or features you request on the Site;
- to create your account and manage your registration on the Site;
- to improve your browsing experience and perfect the Site;
b. to carry out marketing activities for the KEGGOL SRL group, including:
- for direct marketing purposes, for example:
§ to manage the subscription to our newsletter (s) or mailing list or subscribe to customer loyalty programs;
§ to allow participation in promotions and other initiatives, such as contests and sweepstakes;
§ to send (with your consent, which is optional), including by e-mail or other electronic means of communication such as SMS, MMS, fax, etc., advertising and information material on our products and services, on special initiatives concerning prices and promotions and initiatives such as loyalty programs, events, exhibitions and fairs organized by the KEGGOL SRL group and its points of sale;
- for investigation purposes (with your consent, which is optional);
- for profiling purposes (with your consent, which is optional);
- to improve our products and services;
c. for other purposes:
- for fraud prevention purposes; And
- to comply with our obligations under EU laws, regulations and regulations and to evaluate and defend to have a legal right.
d. to manage your product purchases (online and in our stores):
- this includes all activities related to the purchase of products, such as deliveries, billing, return and exchange of products, refunds, purchases and use of gift cards and e-gift cards, as applicable, payment-related activities, including the use of vouchers;
- to provide you with our customer service (see details in Section 3 below), for example: to provide you with after-sales assistance services;
- to respond to your requests for information, questions, communications or feedback;
- for internal training purposes and to improve our customer service;
And. for other purposes:
- for fraud prevention purposes; And
- to comply with our obligations under EU laws, regulations and regulations and to evaluate and defend a legal right.
2. Learn more about our customer service
Our customer service interacts with our customers and provides you with the service from which you purchased the products. We will process your personal data when you contact our customer support and call center, which can communicate with you via email, chat and telephone. The call center will register your telephone number for purposes related to call-back and back-office services, in order to provide you with the assistance and information requested. In some cases, for internal training, quality control and verification purposes, conversations may be recorded and e-mails saved within the limits permitted by current legislation. You will always be informed in advance of the registration of the communication, and you will have the opportunity to object, except when registration is necessary for verification purposes in relation to the purchase or for other reasons, in accordance with the laws in force.
What are the legal bases for the processing of my personal data, as described in this document?
We will collect and process your personal data for the purposes described in the section "What are the purposes of the processing of my personal data?" on one of the following legal bases:
§ the processing of your personal data is necessary for the conclusion of a contract or to carry out the procedure that precedes the conclusion of a contract, at your request (article 6.1. (B) of the GDPR, in force since 25 May 2018);
§ the processing is necessary for purposes related to our legitimate interests or those of our subsidiaries or other third parties - and these interests do not conflict with your interests or fundamental rights and freedoms (article 6.1. (F) of the GDPR, in force since
25 May 2018). The legitimate interests we pursue include, in particular, our interest in managing and maintaining the contractual relationship with you, in responding to your specific requests, in asking for your feedback to improve our site and our products, or in pursuing other general activities of marketing.
§ When your specific consent is necessary for the processing of personal data, as described in this document, your personal data will be processed by virtue of this consent (article 6.1. (A) of GDPR, of the GDPR, in force since 25 May 2018 );
How long will my personal data be processed?
Personal data are not stored beyond the time necessary to achieve the purposes of processing the specific data described here, except where more or less long retention periods are provided for in accordance with the laws in force.
Are my personal data safe?
We are committed to protecting the security and confidentiality of your personal data. We adopt
- and we require each service provider and / or third party responsible for the processing of personal data on our behalf to adopt, as per our instructions - technical and organizational measures to prevent the loss and destruction, even accidental, of data, unauthorized access and illicit or abusive use of data. Furthermore, IT systems and software programs are configured so that personal and identifying data are used only when necessary to achieve the specific processing purposes envisaged from time to time.
We use a wide range of advanced security technologies and procedures to help protect your personal data against the risks described above. For example, the personal data provided by users are stored on secure servers located in controlled places. Furthermore, for the transmission of some data through the Internet, encryption techniques are applied such as the Secure Socket Layer (SSL) protocol.
However, it should be noted that no electronic transmission or storage of information is 100% secure. Therefore, despite the security measures we have put in place in place to protect your personal data, we cannot guarantee that there will be no cases of data loss, misuse or alteration.
Where does my personal data go? Who are the recipients, where is the data transferred and for what purposes?
Personal data collected through our Site, as part of the sale of products in our stores and our customer service, is stored on servers provided and managed by our storage and hosting service provider:
OVH Srl (Sole Shareholder) - Tax Code and VAT number 06157670966
Business Register of Milan n ° 06157670966 - REA n ° 1873458
Registered office: Via Leopoldo Cicognara, 7 - 20129, Milan - Italy
Some personal data collected in connection with the sale of products in our stores may also be stored locally at the point of sale. All this personal data can be shared with the recipients, as specified below.
1st. Your personal data will be accessible, in our organization, to internal and external personnel who need to access it due to the functions performed in relation to the processing purposes specified in this document. We make sure that these people are required to meet all relevant security and confidentiality obligations.
2nd. Your personal data may also be accessible to the external service provider who we will appoint to process the personal data on our behalf and under our instructions (as Data Processors). The following are understood to be included among the data processors:
§ external service providers to whom we can contact for the provision of professional, technical and organizational services functional to the management of the Site and the activities carried out therein, such as for example sales of products and related activities, the management of the functions offered by the Site and initiatives and the services that they could subscribe to and request through the site, as well as for services strictly functional to the achievement of the other specified processing purposes;
§ external service providers to which we can contact to complete the purchase and payment transactions through our e-commerce platform;
§ external service providers who manage and support the Site, the e-commerce platform and all pre and post sales activities, such as order processing, marketing, financial services, warehouse and relationship management with customers;
§ external providers necessary to manage the goods shipment phase, and therefore belonging to direct or indirect shippers, or to functional services used through third party platforms useful for better managing the management of the shipment of goods.
A list of these Data Processors, with an indication of where they are located, can be requested through the following email: email@example.com. The Data Processors are bound by appropriate contractual obligations to implement adequate security measures in order to protect the security and confidentiality of personal data.
3rd. Your personal data may also be disclosed to other companies based in the European Economic Area, which deal with the processing of personal data on behalf of the data controller (s) identified above.
4th. Your personal data may also be shared with institutions, authorities, public bodies, banks and financial institutions, professionals, independent consultants, even in associated form, business partners or other legitimate recipients, where permitted by the laws and regulations in force, for example in case of legal proceedings,
instances of courts and competent authorities or other legal obligations, to protect and defend our rights, our assets and the Site.
5th. Finally, we can also communicate your personal data to third parties in the event of mergers, acquisitions, transfers of our assets, products, websites or businesses.
Except for the above, personal data will not be disclosed to third parties, natural or legal persons, who are not related to us or who do not perform a commercial, professional or technical function on our behalf.
Personal data will not be disclosed to third parties for their marketing purposes.
Data transfers take place by virtue of the processing conditions identified in Section 3 above.
The recipients above may be based in countries other than the country where the personal data was originally collected - bearing in mind that your data is lost These, in principle, will be transferred only within the European Economic Area or in other countries whose ability to guarantee an adequate level of protection of personal data is recognized by the European Commission.
In the event that one of the aforementioned recipients is based in a country outside the EEA, which is not the subject of an adequacy decision by the European Commission and, therefore, does not provide the same level of protection of personal data as guaranteed in the EEA, we will implement adequate safeguards, including, but not limited to, data transfer agreements based on the Standard Contractual Clauses for the transfer of data to third countries (article 46.2. (c) of the GDPR, in force since 25 May 2018) drawn up by the Commission EU or on Binding Corporate Rules / Binding corporate rules (article 47 of the GDPR, in force since 25 May 2018).
Am I obliged to provide my personal data? What are the consequences if I refuse to provide them?
Except in relation to navigation data (please refer to the previous Section 3 - "What personal data are processed?"), Providing your personal data may be a necessary requirement to enter into or perform a contract, as well as for the performance of certain services and features offered by the Site, for example registration on the Site, subscription to our newsletters, purchase of products through the Site or at our stores, management of participation in loyalty programs, promotions and other initiatives communicated through the Site or in our stores, responding to, and handling of, requests for information, questions, communications or feedback. In the circumstances mentioned above, the refusal to provide us with your personal data would prevent us from fulfilling the contract or from providing the requested services, products or information, as specified above.
The provision of your personal data for survey, marketing and other profiling purposes, as specified above, is optional. Therefore, the refusal to provide us with your personal data for these purposes will have no impact on the stipulation or execution of the contract. Where required under the Data Protection Laws, we will collect your prior consent before processing your personal data for these purposes.
Does the Site contain elements controlled by third parties? Who is responsible and liable for these elements?
The Site may contain links to other sites, as well as objects or elements controlled by third parties.
An example are plug-ins that can connect our Site to social networks such as Facebook or Twitter ("social plug-in"), usually identified by the logos of the various social networks. If you interact with a social plug-in on our Site, the browser may send some data concerning you to the social network, for example your user ID, information on the Site, dates, times and other information relating to the browser. This information will be processed by social networks, owned and managed by third parties, according to their privacy policies.
What are my rights in relation to the processing of my personal data and how can I exercise them?
You have the right, at any time, to assert the rights that are recognized to you under the current Data Protection Laws, including - by way of example - the right of access, rectification, restriction, cancellation, opposition (i.e. opposing, at any time and free of charge, to the processing of your personal data for direct marketing purposes), portability, as well as the right to withdraw consent. Furthermore, it is your right to lodge a complaint with the competent supervisory authority.
For any question or request relating to the processing of personal data by VF and to exercise the rights recognized by the Data Protection Laws, you can contact our Privacy Office at firstname.lastname@example.org
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Appendix 1 - Rights of the interested party
Right of access
Within the limits permitted by current legislation, it is your right to obtain confirmation from us that the personal data concerning you are being processed and, if so, to request access to such personal data, including, without limitation, the categories of personal data in question, the purposes of the processing and the recipients or categories of recipients. However, we are not obliged to take into account the rights and freedoms of other parties; so it is not an absolute right. Should you ask for more than one copy of the personal data being processed, we may charge you an appropriate fee, based on administrative costs.
Right of rectification
It is your right to ask us to rectify any inaccurate personal data concerning you. Furthermore, based on the purposes of the processing, it is your right to request the integration of incomplete personal data, for example by providing an additional declaration.
Right to erasure ("right to be forgotten")
It is your right to ask us to delete personal data concerning you in certain circumstances, as specified by current legislation. When your request falls within one of these circumstances, we will delete your data promptly. If, for technical and organizational reasons, we are unable to delete your personal data, we will make sure that they become completely and irreversibly anonymous, so that we will no longer be in possession of such personal data concerning you.
Right to limit the processing
In some circumstances, as specified by current legislation, it is your right to request the limitation of the processing of your personal data. In this case, your personal data will be processed, except for storage, only with your consent or for the ascertainment, exercise or defense of a right in court or to protect the rights of another person. physical or legal or for reasons of significant public interest.
Right to data portability
In certain circumstances, as specified by current legislation, it is your right to receive the personal data concerning you (which you have provided to us) in a structured, commonly used and machine-readable format, as well as to transmit such data (or have it transmitted directly by us) to another data controller, where possible from a technical point of view.
Right to object
In certain circumstances, as specified by current legislation, it is your right to object, for reasons based on your particular situation, at any time, to the processing of your personal data by us, asking us to refrain from further processing your personal data unless we do not demonstrate the existence of compelling legitimate reasons to proceed with the processing that prevail over your interests, rights and freedoms or to ascertain, exercise or defend a right in court - specifically in the case of the processing of your personal data based on our legitimate interests or for statistical purposes.
Right to object to direct marketing
If your personal data are processed for direct marketing purposes, it is your right to object, at any time, to the processing carried out for these purposes (including profiling, insofar as it is related to direct marketing purposes).
Right not to be subject to decisions based exclusively on automated processing
Without prejudice to the limitations of the case, it is your right not to be the subject of decisions based exclusively on automated processing, including profiling, which produce legal effects that affect you or that affect your person in a similar and significant way.
Right to withdraw consent
Any communication from us in relation to your rights, as specified above, will be provided free of charge. However, in the event of obviously unmotivated or excessive requests, specifically due to their repetitive nature, we have the right to charge you a reasonable fee - in consideration of the administrative costs incurred to provide the information or communication or to take the requested action - or refuse us. to follow up on the request.
Should you believe that the processing that concerns you violates the laws in force, it is your right to lodge a complaint with a competent supervisory authority.